Refund policy
The following pertains to the rxfl.w Q1 bottle
Eligible for a return if:
The product was purchased within the last 12 months AND:
- Product was damaged upon opening the package
- Product has a manufacturing defect
- Product leaks after replacing the component (additional silicone components provided in packaging)
- Something else occurred? Email us at info@vettedshopping.com
Ineligible for return if:
More than 12 months has elapsed since the purchase date OR:
The product was purchased within 12 months AND there is no defect. No returns can be made for customers who no longer prefer using the bottle. Customers must have a bona fide intent to make use of the product upon purchase.
Return process:
- Send us an email at info@vettedshopping.com with the order #, purchase date, and reason for return. Any images or videos you can provide may expedite the return process and allow us to improve the product in the future.
- One of our team members will reach out with further instructions on the return including a pre-paid shipping label.
Refunds:
After an eligible return has been approved, and if the customer does not want a replacement product, a refund can be made. Refunds will be issued on the original payment method within 10 days following approval. There may be additional time required for your bank or credit card company to process the refund. Please contact us at vettedshopping@gmail.com if more than 15 business days have elapsed.